![]() ![]() This means we’ll need to put a settlement value on it. If the cost of repairing the damage to your car is more than the cost of replacing it, your car is considered a ‘Total Loss’. If you’re making your own arrangements and using another windscreen supplier, you’ll be covered up to £125 for replacements and up to £40 for a repair (after the excess has been deducted). It’s worth keeping in mind that repairs come with a lifetime guarantee for as long as you own your car ( some limits apply). ![]() You can make your claim and arrangements directly with them, so just head to their website once you’re ready to get started. The work is carried out by our approved supplier, Autoglass. And if you have comprehensive insurance with us, these repairs won’t affect your No Claim Discount (NCD). You’ll need to pay an excess of £10 for a windscreen repair or £75 for a replacement. Leave it too long and the damage could spread, ending up costing you more if it can’t be repaired and the windscreen has to be replaced.Ĭomprehensive insurance with Direct Line covers you for any repairs or replacements needed for the glass in your windscreen, rooftop or car windows. If you’ve got a chipped or cracked windscreen, it’s best to get it repaired sooner rather than later. Useful article: Anti-theft locking devices Your excess amount can be found in your policy documents. It’s worth remembering that you’ll need to pay the excess when making a claim. This type of damage isn’t covered if you only have Third Party, Fire and Theft. If you have our Comprehensive insurance, you’re also covered for any vandalism or malicious damage to your car if the damage wasn’t caused by another vehicle. Left with the keys or fob in, on, or attached to the car.Left unlocked or the engine is left running.Settle your claim with payment by cheque or bank transfer.Replace what’s lost or damaged (depending on the item).Pay to repair the damage, or repair it using one of our approved garages.If your car’s lost or damaged as a result of theft or attempted theft, we’ll either: Someone broke into your car and damaged it. ![]() You’ve had something stolen out of your car.Once the crime is reported, you should give us a call. To talk to us about your specific accident or claim, give us a call.īefore calling us, report the incident to the police and ask them for a crime reference number – you’ll need this when making your claim. You’re an injured passenger and the driver is insured by Direct Line.Someone else was involved and is injured.You’ve damaged someone else’s property with your car.You’ll need to speak to us directly if a third party has been involved, and we’ll also deal with any claims made against you. No matter how big or small, you must let us know when you’ve been involved in a car accident, even if you’re not thinking about making a claim. Here’s a step by step guide on what you need to do after a car crash. That’s why it’s important to keep calm and collect as many details as you can about the incident while it’s still fresh in your mind. In the early stages of a claim, we’ll need to determine who was responsible for the accident. Once everyone is safe, it’s time to think about what to do next. The first thing you should do is call an ambulance for anyone who needs it (including yourself). There are three things you should try to remember: With so many things running through your mind, it can be difficult to know what to do. Road accidents involving someone else can be stressful enough, let alone dealing with a potentially complex claim. ![]()
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